Refund policy

We accept returns on unused, unopened items in their original condition within 14 days of delivery. For hygiene reasons, glass that has been used cannot be returned or exchanged.

To start a return, email us at support@flow3r.shop with your order number. We'll confirm your return and send you the return shipping address and instructions. Return shipping is the customer's responsibility unless the item arrived damaged.

If your order arrives damaged, do not discard the packaging. Email us within 48 hours of delivery with a photo of the box and the damaged piece, and we'll ship a replacement at no cost to you.

Refunds are issued to the original payment method within 5–7 business days of us receiving the returned item.

Exchanges are accepted on unused, unopened items within the 14-day window. Contact us before returning to confirm availability.
For questions contact us at hello@flow3rglass.com.